October 03, 2017

Making search better with Search Assist

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Search is an important part of every Help Center, whether it's a customer support site or an internal knowledge base, and it got better today with the introduction of Search Assist.

Search Assist performs live searches as you type and return suggestions based on your query. It's good with typos too and will return results containing "account" even if you type "accont" for instance.

While it's not meant to be a replacement of the regular, more in-depth search, it's a great way to improve the search experience by quickly returning the most obvious results.

It's automatically added to all Help Centers as of today and works out of the box.