March 08, 2018

Be smart about your links

While building and maintaining your knowledge base, it's a common practice to link together different pieces of content. For instance, you may be writing a Getting Started guide from which you'll be linking to other articles that go more in-depth about certain concepts. That process is called int...

January 29, 2018

Now with reactions and feedback

Asking for feedback and knowing if your Help Center visitors found your content helpful or not is a great way to improve your knowledge base. That's why we're adding reactions and feedback support to all Help Centers. Reaction Vs. FeedbackIt's easy to confuse reaction with feedback. Someone ...

December 08, 2017

Introducing Docs — A new section type for your Knowledge Base

Writing documentation sometimes come with the need to create a user guide, a how-to guide or a manual and the more traditional help topic/article navigation flow isn't always the best fit. So we created a new section type called Docs to make it easier and more natural to write guides and manu...

November 09, 2017

Add people to your account more easily with Organization Invite Links

Traditionally, adding people to a Timelapse account meant sending email invites one by one to the people you wanted to add. It's an easy process when you need to add just a few people, but it's not so efficient for larger organizations. To make this process easier, we're introducing today Orga...

October 03, 2017

Making search better with Search Assist

Search is an important part of every Help Center, whether it's a customer support site or an internal knowledge base, and it got better today with the introduction of Search Assist. Search Assist performs live searches as you type and return suggestions based on your query. It's good with typo...

September 28, 2017

Introducing Stories

Where to publish announcements about your products or services is not always obvious. Maybe you have a blog, but then not every announcement actually fits the editorial direction of the blog. Or, maybe you would like to publish something once in a while, but don't want to get into the trouble o...

September 14, 2017

It's now easier to embed media content, insert images and attach files

It’s always been possible to attach files, insert images or embed media content like YouTube videos, but a quick look at our most common Help Center queries showed maybe it wasn’t as obvious as we thought. Our Help Center runs on Timelapse, of course, and with the “Top Queries” report we’re abl...

August 28, 2017

Introducing XML Sitemap Support for Public Help Centers

As of today, all public Help Centers will get an XML sitemap that can be submitted submit to Google and other search engines. The sitemap for your site is available by appending /sitemap.xml to your site’s URL (eg. help.timelapsehc.com/sitemap.xml) and will contain links to: Homepage Sections T...