October 03, 2017

Making search better with Search Assist

Search is an important part of every Help Center, whether it's a customer support site or an internal knowledge base, and it got better today with the introduction of Search Assist.Search Assist performs live searches as you type and return suggestions based on your query. It's good with typos t...

September 28, 2017

Introducing Stories

Where to publish announcements about your products or services is not always obvious. Maybe you have a blog, but then not every announcement actually fits the editorial direction of the blog. Or, maybe you would like to publish something once in a while, but don't want to get into the trouble of...

September 14, 2017

It's now easier to embed media content, insert images and attach files

It’s always been possible to attach files, insert images or embed media content like YouTube videos, but a quick look at our most common Help Center queries showed maybe it wasn’t as obvious as we thought. Our Help Center runs on Timelapse, of course, and with the “Top Queries” report we’re able ...

August 28, 2017

Introducing XML Sitemap Support for Public Help Centers

As of today, all public Help Centers will get an XML sitemap that can be submitted submit to Google and other search engines. The sitemap for your site is available by appending /sitemap.xml to your site’s URL (eg. help.timelapsehc.com/sitemap.xml) and will contain links to: Homepage Sections Top...