- Getting Started
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Managing Content
- Creating and managing sections
- Creating and managing topics
- Creating and managing articles
- Changing the order of topics and articles within topics
- Inserting images, photos and attaching files
- Embedding YouTube videos and similar content
- Adding and editing a table
- Adding a Table of Contents to an article
- Disabling a section, an article or a topic for a specific language
- Layout & Appearance
- People & Permissions
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Managing Help Centers
- Creating a new Help Center
- Changing your Help Center's visibility (public vs. private/internal)
- Changing your Help Center's name or subdomain
- Add or remove a locale
- Translating the Help Center Name
- Custom navigation links
- Custom footer blocks
- Adding a copyright or a footer note
- Configuring Cookies & Tracking Consent
- Configuring a custom domain + SSL Certificate
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- Account & Billing
Roles and permissions explained
Account-level role
Users can have one of these two account-level roles:
Account Owner |
Account Admin |
An account owner can manage everything on an account, including billing.
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An account admin can manage everything except billing. |
Help Center level role
Users can have one of these three Help Center level roles:
Admin |
Editor |
Member |
Admins can manage every aspect of the Help Center, including inviting new people to this Help Center specifically, but can't manage anything at the account level.
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Editors can manage content and view analytics, but can't invite anyone.
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A member is only useful if your Help Center is private. A member will be able to login and access the Help Center, but won't be able to access the administrative portion and won't be able to manage content.
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Can this person view secret topics?
Timelapse allows you to create secret topics. These topics can only be seen by admin users or by users who have been specifically granted the permission. Turn the switch on to allow the user to access secret topics.
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