- Getting Started
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Managing Content
- Creating and managing sections
- Creating and managing topics
- Creating and managing articles
- Changing the order of topics and articles within topics
- Inserting images, photos and attaching files
- Embedding YouTube videos and similar content
- Adding and editing a table
- Adding a Table of Contents to an article
- Disabling a section, an article or a topic for a specific language
- Layout & Appearance
- People & Permissions
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Managing Help Centers
- Creating a new Help Center
- Changing your Help Center's visibility (public vs. private/internal)
- Changing your Help Center's name or subdomain
- Add or remove a locale
- Translating the Help Center Name
- Custom navigation links
- Custom footer blocks
- Adding a copyright or a footer note
- Configuring Cookies & Tracking Consent
- Configuring a custom domain + SSL Certificate
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- Account & Billing
The Overview screen
The Overview screen is the first screen you see after logging in and it displays various statistics about your Help Center.
By default, analytics is shown for the last 30 days, but this can easily be changed using the dropdown in the top right corner.
By default, analytics is shown for the last 30 days, but this can easily be changed using the dropdown in the top right corner.
Visits
The number of visits to your Help Center for the selected period.
Article views
Article views
The number of article views for the selected period. The table below the chart shows the breakdown of views for the most popular articles.
Daily search usage
We record and count every search in your Help Center. This chart represents the number of searches made by day.
Top queries
The most popular terms visitors are searching for.
Top queries with no results
The search terms that were searched for, but returned 0 results. This is particularly useful in determining if you should write an article about a particular topic.
How did we do with this article?
Cookies & Tracking