- Getting Started
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Managing Content
- Creating and managing sections
- Creating and managing topics
- Creating and managing articles
- Changing the order of topics and articles within topics
- Inserting images, photos and attaching files
- Embedding YouTube videos and similar content
- Adding and editing a table
- Adding a Table of Contents to an article
- Disabling a section, an article or a topic for a specific language
- Layout & Appearance
- People & Permissions
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Managing Help Centers
- Creating a new Help Center
- Changing your Help Center's visibility (public vs. private/internal)
- Changing your Help Center's name or subdomain
- Add or remove a locale
- Translating the Help Center Name
- Custom navigation links
- Custom footer blocks
- Adding a copyright or a footer note
- Configuring Cookies & Tracking Consent
- Configuring a custom domain + SSL Certificate
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+ 3...
- Account & Billing
Creating and managing sections
Introduction to Sections
You can think of a content section as a high-level group of articles around a common theme inside a Help Center.
Each section gets their own list of articles managed independently and can have their own layout.
Sections are particularly useful when managing content around different themes like in the following example:
Each section gets their own list of articles managed independently and can have their own layout.
Sections are particularly useful when managing content around different themes like in the following example:
Section types
When creating a section, a section type has to be selected. There are two section types:
- Help Topics (default)
- Docs
Section types - Help Topics
Section types - Docs
With a Docs section, the layout and writing experience is optimized for writing documentation and guides.
Creating a new section
Go to Knowledge Base and click on + New Section.
Give the section at least a name, the description is optional.
Give the section at least a name, the description is optional.
Changing sections order
Go to Knowledge Base and click on Change order at the top. Please note that this option is only available when you have more than one content section.
Then, just drag the sections around to change their order.
Then, just drag the sections around to change their order.
Removing a section
Go to Knowledge Base and click on Preferences for the Content Section you would like to remove. Then select the Info box and click the red Permanently delete link.
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