- Getting Started
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Managing Content
- Creating and managing sections
- Creating and managing topics
- Creating and managing articles
- Changing the order of topics and articles within topics
- Inserting images, photos and attaching files
- Embedding YouTube videos and similar content
- Adding and editing a table
- Adding a Table of Contents to an article
- Disabling a section, an article or a topic for a specific language
- Layout & Appearance
- People & Permissions
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Managing Help Centers
- Creating a new Help Center
- Changing your Help Center's visibility (public vs. private/internal)
- Changing your Help Center's name or subdomain
- Add or remove a locale
- Translating the Help Center Name
- Custom navigation links
- Custom footer blocks
- Adding a copyright or a footer note
- Configuring Cookies & Tracking Consent
- Configuring a custom domain + SSL Certificate
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- Account & Billing
Creating and managing topics
Topics allow you to categorize articles within a knowledge base section.
Creating a new topic
Go to Knowledge Base and click on the section for which you'd like to manage topics.
Then Click on + New Topic on the left. When creating a topic, the name of the topic is the only required field, but you can also provide a description and an icon representing the topic.
You can mark a topic as secret and only admins or users with the appropriate access level will be able to see the topic and its content.
Then Click on + New Topic on the left. When creating a topic, the name of the topic is the only required field, but you can also provide a description and an icon representing the topic.
You can mark a topic as secret and only admins or users with the appropriate access level will be able to see the topic and its content.
Changing topics order
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